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Returns

We want you to be happy with your purchase, if for some reason your purchase is not quite right we want to make it right. Refunds are free as it relates to mistakes on our end (wrong product received or malfunctioning piece).

We offer refunds back to your original method of payment provided the conditions;

  • You notify us via email to hello@cocoandolivia.com about your intention to return an item within 5 days of delivery prior to sending your item/s back for a Returns Authorisation.
  • Beauty items are in original, new condition and shipped out for refund before the 14 day after delivery time frame. Any returns of beauty items in returnable condition after the 14 day time frame will receive a store credit. 
  • Your item/s are returned via a traceable shipping method within 30 days days of receiving your order. International shipping times are taken into consideration, but the item must be shipped within 10 days of receiving it.
  • Item/s are returned in original condition (unworn and unwashed, in new condition with all tags attached.)
  • Swimwear items require attached hygiene protector strip
  • Accompanied with proof of purchase
  • This returns policy also applies to Promotional and Flash Sale Merchandise
  • In the unlikely event that an item is returned to us in an unsuitable condition or outside the 30 day return policy we reserve the right not to refund you. If you want these returned to you, we may request that you cover the delivery cost. Items bought on credit can not be refunded. 

All goods will be inspected on return. Coco + Olivia reserves the right to deny a return if the merchandise does not meet the conditions above.

An item returned after 30 days (in the condition outlined above) will receive store credit which is valid for 12 months.

Items bought with store credit can not be returned for credit or refund. 

Please see the tips below for keeping your items in returnable condition:

SHOES

Shoes scuff very easily on any hard surface. Always try on shoes on carpet. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes.

SWIMWEAR AND LINGERIE

Please try on over underwear for sanitary reasons. Do not remove protective slip.

TOPS AND DRESSES

Please be careful of makeup, deodorant, or self-tanner rubbing off on the garment.

HOW TO RETURN 

  1. Contact us at hello@cocoandolivia.com to authorise your return.
  2. Send your original order and your proof of purchase back to us using a trackable shipping method within 30 days of receiving your order.
  3. An item returned after 30 days, in returnable condition will receive store credit which is valid for 12 months.
  4. Items purchased with store credit can not be returned for credit or refund. 

    COCO + OLIVIA RETURNS
    PO BOX 252
    COLLEGE PLACE, WA 99324
    USA
    PH:  ‪(504) 484-9046‬

    Please ensure you use a protective bag and a registered/traceable form of postage as Coco + Olivia will not be responsible for goods that are damaged or lost on return.

    HOW TO EXCHANGE

    Mark your return item as an exchange and we will ship out the exchange item upon receipt of your acceptable return.

    To ensure stock availability, we encourage you to place a new order for a different size or color and return your unwanted item for a refund.

    Once we receive your returned item/s we will process a refund back to your original method of payment.

    *We aim to process all returns within 5 working days of receipt however, during busy periods it may take  up to 7 working days*

    Please note:

    • Refunds to credit/debit cards can take 3-5 business days to appear on your bank statement, dependent on your banks practices
    • PayPal refunds will be deposited back to the original PayPal account and an email notification will be sent as confirmation.

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