We want you to be happy with your purchase, if for some reason your purchase is not quite right we want to make it right. Refunds are free as it relates to mistakes on our end (wrong product received or malfunctioning piece).
We offer refunds back to your original method of payment provided the conditions;
All goods will be inspected on return. Coco + Olivia reserves the right to deny a return if the merchandise does not meet the conditions above.
An item returned after 30 days (in the condition outlined above) will receive store credit which is valid for 12 months.
Items bought with store credit can not be returned for credit or refund.
Please see the tips below for keeping your items in returnable condition:
Shoes scuff very easily on any hard surface. Always try on shoes on carpet. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes.
Please try on over underwear for sanitary reasons. Do not remove protective slip.
Please be careful of makeup, deodorant, or self-tanner rubbing off on the garment.
HOW TO RETURN
COCO + OLIVIA RETURNS
PO BOX 252
COLLEGE PLACE, WA 99324
PH: (504) 484-9046
Please ensure you use a protective bag and a registered/traceable form of postage as Coco + Olivia will not be responsible for goods that are damaged or lost on return.
HOW TO EXCHANGE
Mark your return item as an exchange and we will ship out the exchange item upon receipt of your acceptable return.
To ensure stock availability, we encourage you to place a new order for a different size or color and return your unwanted item for a refund.
Once we receive your returned item/s we will process a refund back to your original method of payment.
*We aim to process all returns within 5 working days of receipt however, during busy periods it may take up to 7 working days*