0

Your Cart is Empty

SHIPPING AND ORDER PROCESSING

ORDER PROCESSING

You will receive an automated email confirmation after your order has been submitted.  Please ensure that your email address has been entered correctly. If this is not received within 5 minutes, please check your junk/spam folder.

Items are generally processed and shipped within 2-5 business days. When your item is marked as shipped, you can expect delivery within 5-20 business days.

Please note that during sale periods and with a new collection launch, there may be some delays.

SHIPPING

We offer FREE worldwide shipping on all orders to most countries and free priority shipping on orders over $100. Priority shipping is $15 otherwise.

We ship all orders from our bases in the US, Europe and Asia and can ship to most addresses in the world. We ship as the items in your order become available, thus you may find that we ship your order out in more than one package.

We use USPS, UPS, DHL, FedEx and other suitable couriers as reputable shipping agencies and all items will be fully traceable once shipped.

International shipments may require a signature upon delivery. If you wish to change this, please contact DHL directly (please note that we will not take responsibility for lost parcels).

Please note that we cannot ship or process orders on weekends or Public Holidays.

Need your order sooner? Email us at hello@cocoandolivia.com.

LOST/STOLEN PACKAGES

If your tracking information shows that your package was delivered, but you have not received it, please contact us at hello@cocoandolivia.com and we will investigate this for you.  Please note that it can take a few days to resolve so please bear with us.

MODIFICATIONS/CANCELLATIONS OF YOUR ORDER

If you wish to modify your order after it has been submitted, please email hello@cocoandolivia.com as soon as possible. We will make every effort to accommodate your request.

INCORRECT/DAMAGED ORDERS

If you have received an incorrect item or your item/s arrive damaged, please email us as soon as possible at hello@cocoandolivia.com to let us know. We ask that you include in your email photos of the incorrect/damaged merchandise for our reference along with a photo of the packing slip if possible.

We will take responsibility for the shipping costs of returning incorrect or damaged items.

Klaviyo Active on site